Home / Ad account help
Free one-page guides
Ad account shut down? Pick the one that went down.
Google and Meta shut accounts down for different reasons, and the fix is different on each. These are two separate one-page guides, written for medical and dental practices and law firms. Every step comes from the platform's own help pages, with the sources listed so you can check them.
Free. Each guide is one page. Written by Blake Hickey, who has directed $5M+ in ad spend across past roles. What you enter is used to get you the guide, and I don't sell or rent your information. See the privacy policy.
My Google Ads account
For a suspended Google Ads account or a stuck advertiser verification.
- What not to do before you appeal
- How to read the policy named in the notice
- The verification details that have to match exactly
Google makes the final call on every review. Nobody can promise an account comes back. My guides and weekly tips come from my company, Hickey Media.
My Facebook or Instagram ad account
For a disabled or restricted Meta ad account, or ads that keep getting rejected.
- Why deleting a rejected ad can backfire
- Why review requests are limited, and what to fix first
- Health data and personal attributes rules that trip up practices and firms
Meta makes the final call on every review. Nobody can promise an account comes back. My guides and weekly tips come from my company, Hickey Media.
What the guides walk you through
- 01Read the noticeWhat it usually means, and the policy it names.
- 02Hold offWhat not to do before you appeal, like deleting ads or opening a new account.
- 03Fix your sideWhat to fix first, including details that have to match exactly.
- 04Appeal clearlyOne clear, accurate appeal. The platform makes the final call.
Why I wrote these
The calls I get every week.
People call me every week with ad account horror stories. A post on a Google profile, or a curse word in a video, and an account gets shut down over a policy. Some have been down for more than a year. One person told me they’d been trying to get an account back for six years.
I joined the Google Ads Help Community when my own account was shut down, and I’ve been helping people there ever since. These guides are the first steps I walk people through. Google and Meta make every decision, so no one can promise an account comes back. A calm, accurate appeal is the place to start.
Questions
Common questions.
Nothing here is legal advice. Google and Meta make the final decision on every account review.
Can you get my account back?
No one can promise that. Google and Meta make the final decision on every review. The guides show you what to fix on your side and how to submit a clear, accurate appeal.
Should I open a new account instead?
Usually not. Creating a new account to get around a suspension can break platform rules and make things worse. Read the guide first, then talk it through.
What if I need hands-on help?
Book a 15-minute call and bring the notice from your account. Hands-on help is a flat $1,500 for up to 3 hours through Hickey Media, paid in full up front, with no guarantee: the platform decides.
Rather talk it through?
Book a call and bring the notice.
Pick a time on the calendar for a free 15-minute call. Have the suspension or verification message ready and you'll get a clear read on the next steps.
By phone or Zoom. You get a confirmation by email.
